ShipEngine Tracking

Purchase Orders Tracking

ShipEngine tracking keeps purchase order package status up to date after an order ships.

When Tracking Starts

Tracking starts when a purchase order is marked Shipped.

When you use the Shipped action, enter:

• the tracking number
• the shipping method
• the shipping cost, when available

Tempr saves those shipping details and asks ShipEngine to begin tracking the package.

Supported Shipping Methods

Common carrier names are normalized automatically, including:

• UPS
• FedEx
• USPS
• DHL

If the carrier is not in the standard list, choose the closest available option or use Other when the exact carrier is unknown.

Tracking Updates

After tracking starts, ShipEngine sends Tempr updates as the carrier scans and moves the package.

Updates may include:

• current tracking status
• detailed status text
• carrier tracking URL
• estimated delivery date
• actual delivery date
• latest scan event time

Carrier scans are not always instant. A newly shipped order may take time to show movement, especially if the carrier has not scanned the package yet.

Multiple Packages

If a purchase order has more than one tracking number, enter the numbers separated by commas, spaces, or line breaks.

Example:

1Z999AA10123456784, 9400111298370264401222

Tempr starts tracking each package separately.

If Tracking Looks Wrong

Check these items first:

• The tracking number is complete.
• The selected shipping method matches the carrier.
• The order is actually in the Shipped state.
• The carrier has had time to scan the package.

If the tracking number or carrier was entered incorrectly, update the purchase order shipping details and ask an admin to confirm ShipEngine tracking was started for the corrected package.