Customer Upload Links

Customer upload links let you request photos and videos for a project from someone outside Tempr.

The customer does not need an account. Each link uses a unique, hard-to-guess token and expires after 24 hours.

When To Use Upload Links

Use a customer upload link when you need the customer to send project media such as:

• room or opening photos
• condition photos
• install context photos
• short walkthrough videos
• service issue videos

Uploaded photos and videos are attached to the project so the project team can review them from the normal project media areas.

Send A Link

1. Open the project.
2. Confirm the customer has an email address on their profile.
3. Select Upload Link in the project header.
4. Tempr sends the customer an email with a public upload link.

The link expires 24 hours after it is created.

Customer Experience

The customer opens the link from their email and sees a simple upload page.

They can select one or more photos or videos from their device and submit them. After the upload completes, Tempr confirms that the files were received.

Upload Limits

Each upload link accepts photos and videos only.

The total upload limit is 200 MB per link. This limit applies across all files submitted through that link.

If a customer needs to send more than 200 MB, send a new upload link from the project.

Link Security And Expiration

Customer upload links are public, but protected by a unique token in the URL.

Do not post upload links in public channels. Send them directly to the intended customer.

Expired links show an expiration message and cannot receive files. Create and send a new link if the customer misses the 24-hour window.

Project Team Updates

Tempr broadcasts project updates when:

• the customer opens the upload link
• files are received from the upload link

These updates allow project-facing screens and notifications to react when customer media is on the way or has arrived.